John Doe

I’m trying to close one of my old checking accounts, but it’s still showing a small positive balance from an interest deposit last month. I already transferred the funds out, but the system won’t let me close it online. What steps do I need to take to fully close the account, and will there be any impact on my credit or automatic payments I had set up through that account?

"I received a fraud alert text saying there was suspicious activity on my debit card, and I confirmed it wasn't me. The card was immediately locked, but now I can't access any of my money—even transfers between my own accounts are blocked. How long does it take to get a replacement card, and is there any way to temporarily access funds while I'm waiting?

I tried to set up a recurring payment for my mortgage through the bill pay feature, but I’m not sure if it went through correctly. It’s showing in the 'Scheduled Payments' tab, but there's no confirmation email, and the next payment date seems off. Can you walk me through how to verify that it’s set up properly and what happens if the payment date falls on a weekend or holiday?

I transferred money from my savings to my checking account last night, but it’s not showing up in my available balance this morning. The transaction shows as 'pending'—can you explain what that means, when the funds will be available, and whether I can still be charged an overdraft fee if a payment comes through before the transfer clears?