Mobile Banking App Issues: Login Errors, Delayed Balances, App Crashes & Unresponsive Support
Hi everyone, I'm facing some serious issues with the mobile banking app and I need help. Here's what's going on:
- 1.
Login Issues: Whenever I try to log in, I get an error message saying "Unable to authenticate user." I've double-checked my username and password, and they're definitely correct. I even reset my password, but the problem persists.
- 2.
Account Balance Not Updating: When I managed to log in last week, my account balance wasn't updating in real-time. It took almost 24 hours for a recent transaction to reflect in my account. This delay is really inconvenient.
- 3.
App Crashes: The app crashes frequently, especially when I'm trying to transfer funds or pay bills. It's extremely frustrating to have to restart the app multiple times just to complete a simple transaction.
- 4.
Customer Support: I've tried reaching out to customer support through the in-app chat and via email, but I haven't received any response for over a week. This is very disappointing, especially since these issues are affecting my ability to manage my finances.
Is anyone else experiencing these problems? Does anyone have any solutions or workarounds that might help? I've tried reinstalling the app and restarting my phone, but nothing seems to work. Thanks in advance for any assistance!
